Terms of Use
Last Updated: May 20, 2025
These Terms of Use (the “Terms of Use” or “Terms”) constitute an agreement between you and TenSanRemo, Inc. and its affiliates (collectively, “TenSanRemo, Inc.,” “TenSanRemo,” “we,” “us” or “our”) and contain important terms and conditions that affect your legal rights. Please read these Terms of Use carefully. By accessing or using our website, www.tensanremojewels.com (or any successor links) or any associated web pages, websites (mobile or otherwise) or social media pages that are owned, operated, sponsored or provided by TenSanRemo (the “Site”), or by purchasing any TenSanRemo service or product (collectively, “Products”), shopping in our stores, signing-up for our emails, and/or by otherwise interacting with us (collectively, together with the Site and Products, the “Services”), you agree to comply with and be bound by these Terms of Use.
We may indicate that different or additional terms, conditions, guidelines, policies, or rules apply in relation to some of our Services (“Supplemental Terms”). Any Supplemental Terms become part of your agreement with us if you use the applicable Services, and if there is a conflict between these Terms and the Supplemental Terms, the Supplemental Terms will control for that conflict.
We reserve the right to change or modify these Terms of Use at any time and in our sole discretion. If we make changes to these Terms of Use, we will post the amended Terms of Use to the Site and update the “Last Updated” date above. We encourage you to review these Terms prior to making any purchase through the Site to ensure that you understand the terms and conditions that apply to your purchase.
We describe in our Privacy Policy our privacy practices and certain rights you may have under applicable law. You acknowledge and agree that you have reviewed our Privacy Policy.
Eligibility
Users under 18 years of age (or the age of legal majority where you live) may not use our Services. If you are a parent or guardian and you believe that your child under the age of 18 is using our Services without your consent, please contact us at shop@TenSanRemo.com.
Use and Sharing. You may only use our Services for personal, family or household purposes, which expressly excludes any commercial use. You may not share our Services.
Availability and Pricing
The Services may make available listings, descriptions, and images of Products, as well as references and links to Products and coupons or discounts for Products (“Listings”). Such Listings may be made available by TenSanRemo and may be made available for any purpose, including general information purposes.
We attempt to ensure that any such Listings are complete, accurate, and current, but despite our efforts, the Listings may occasionally be inaccurate, incomplete, or out of date. All Listings and the availability of any Product (including the validity of any coupon or discount) are subject to change at any time without notice. are subject to availability. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such Listings (including any features, specifications, and prices contained therein). Certain weights, measures, and similar descriptions are approximate and are for convenience only. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors; however, the actual colors you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
In the event that an item you are interested in purchasing is not listed on the Site or is listed as “Contact Us” on the Site, it may not be available for ordering from our online inventory, but may be available elsewhere in our retail stores. Please contact our customer care team at shop@TenSanRemo.com. If the item is not available in retail stores, it is not currently available for ordering. Please check back at a later time as our inventory is subject to change.
Please note that:
•    If the correct price of an item you purchase through the Site is lower than our stated price, we will charge you the lower amount when your order is shipped.
•    If the correct price of an item you purchase through the Site is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days, we will cancel your order and notify you of such cancellation.
Your Information
You may provide certain information to TenSanRemo in connection with your access or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You represent and warrant that any information that you provide to TenSanRemo in connection with the Services is accurate.
For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy.
Terms of Sale
By purchasing a Product through the Services, you agree to the terms set forth in this Section 4 (the (“Terms of Sale”).

Eligibility.
To complete your purchase, you must have a valid billing and shipping address within a country that can be selected as part of the checkout process on the Site (the “Territory”). We make no promise that Products available on the Site are appropriate or available for purchase in locations outside the Territory.

Restrictions.
You may only purchase Products for personal use by either yourself or your intended recipient of the Products. The Products are not authorized for resale. We may place a limit on the quantities that may be purchased per order, per account, per payment card, per person, or per household. We reserve the right, without prior notice, to refuse service to any customer or reject any order at any time and refund any money you have paid for such order.

Order Confirmation; Acceptance.
You will have the opportunity to review and confirm your order, including delivery address, payment method, and other details of your order. We will display or send a notice when we ultimately accept your order, and our acceptance will be complete at the time we display or send the formal acceptance notice. Payment must be received by us before our acceptance of an order.

Availability and Pricing.
Availability and pricing of the Products are subject to Section 2 above.

Payments.
Payments are subject to Section 8 below.

Shipping; Delivery.
Shipping and delivery is subject to Section 10 below.

Order Delays; Cancellation.
We reserve the right to delay, refuse, or cancel any order prior to delivery. For example, if there are errors on the Site or in connection with your order or inaccuracies in Product or pricing information or Product availability, we reserve the right to correct the error and charge you the correct price or cancel your order. We will contact you if any portion of your order is canceled or if additional information is required to accept your order. Occasionally, the delivery of Product may be delayed. In such event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule.

Returns, Exchanges, and Refunds.
Returns, Exchanges, and Refunds will be subject to Section 11 below.

Repairs.
We may elect to offer a wide range of paid repair services for TenSanRemo items that you purchase from us or from one of our authorized retailers. If you deliver a Product to us or to any authorized third party for servicing, we may provide you with a written estimate of the cost and time involved, which estimate may be adjusted following inspection of the item by us or one of our authorized service partners. Any examination of an item delivered for servicing is limited solely to your service request and shall not constitute an appraisal of the item or a statement of any kind relating to the item’s value. In the event that any such item becomes lost or damaged while in our possession or while in the possession of one of our authorized service partners, we reserve the right to replace it with an item of like kind and value. IF WE ELECT TO DO SO, THAT SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL CLAIMS RELATED TO OR ARISING OUT OF ANY SUCH LOST OR DAMAGED ITEM AND YOU EXPRESSLY WAIVE ANY CLAIM FOR EMOTIONAL, CONSEQUENTIAL OR OTHER DAMAGES.

Reservation of Rights.
We reserve the right, including without prior notice, to discontinue offering any Products without prior notice; impose conditions on the honoring of any coupon, discount, or similar promotion; bar any user from making any transaction; and alter the payment option for Products, even if you have already placed an order for an item. All prices are shown in U.S. dollars and exclude all taxes or other charges (such as shipping and handling). Applicable Taxes (as defined below) and other charges (such as shipping and handling), will be added to the amount of your purchase and itemized on the checkout page. All prices are subject to change without notice.
Accounts
You may create an account with TenSanRemo in order to use some or all of our Services. You may not share or permit others to use your individual account credentials. You will promptly update any information contained in your account if it changes. You must use a strong password for your account that is unique to our Services and not used by you in any other website or online service. You must maintain the security of your account, as applicable, and promptly notify us if you discover or suspect that someone has accessed your account without your permission.
Prohibited Conduct
You will not use our Services if you do not meet the eligibility requirements in Section 1 above and you will not use our Services other than for their intended purpose. Further, you will not, in connection with our Services:
Violate any applicable law, contract, intellectual property right, or other third-party right or commit a tort;
Engage in any harassing, threatening, intimidating, predatory, or stalking conduct;
Use or attempt to use another user’s account or information without authorization from that user and TenSanRemo;
Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
Sell or resell our Services;
Copy, reproduce, distribute, publicly perform, or publicly display all or portions of our Services, except as expressly permitted by us or our licensors;
Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services;
Use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services or that could damage, disable, overburden, or impair the functioning of our Services in any manner;
Reverse engineer any aspect of our Services or do anything that might discover or reveal source code, or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
Use any data mining, robots, or similar data gathering or extraction methods designed to scrape or extract data from our Services except in accordance with instructions contained in our robot.txt file and only to compile for search results, provided that TenSanRemo grants to the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. TenSanRemo reserves the right to revoke such permission either generally or in specific cases, at any time and without notice;
Develop or use any applications or software that interact with our Services without our prior written consent;
Send, distribute, or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes;
Link to any online portion of the Services in a manner that suggests, in our sole discretion, any form or association, approval, or endorsement by TenSanRemo; or
Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms.
Enforcement of this Section 6 is solely at TenSanRemo’s discretion, and failure to enforce this Section in some instances does not constitute a waiver of our right to enforce it in other instances.
Taxes
You are responsible for any sales, use, duty, or other governmental taxes or fees (“Taxes”) due with respect to your purchase of items through the Site. We will collect applicable Taxes if we determine we have a duty to collect such Taxes. We will present an estimate of Taxes to be collected at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this adjustment, such as variances between processor programs and changes in rates of Taxes.
Payments
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges) and any charges that you are responsible for under these Terms of Use. We may receive updated information from your issuing bank or our payment processor about any payment method you have stored with us, and you agree that we may use that updated information to charge any amounts owed to us. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you would like to change or update payment information associated with your account on the Site, you can do so at any time by logging into your account and editing your payment information. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are available and included in the shipment.
Gift Cards
A physical or electronic TenSanRemo Gift Card (“Gift Card”) is redeemable only for orders placed with TenSanRemo. A Gift Card is not a credit or debit card and may not be redeemed for cash unless required by applicable law. A Gift Card cannot be used toward a prior transaction. We are not responsible for any Gift Card used without your permission or for any lost, stolen or damaged Gift Cards. Gift Cards do not expire.
Shipping and Handling
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item that you order passes to you upon delivery of the item by TenSanRemo to the carrier. Unless we state otherwise, risk of loss or damage to an item that you are returning passes to TenSanRemo upon delivery of the item by the carrier to TenSanRemo. We reserve the right to not deliver to any country that is prohibited by applicable law or regulation.
If you have any questions regarding shipping, please contact our customer care team at shop@tensanrem.com.
Refunds
All sales are final.  Refunds are not provided after an order has been made or payment has been made for a purchase.
Price Adjustments
If the price of a Product that you purchase through the Site is reduced due to such item becoming a permanent sale item within 10 days of the date on which you purchased the item, you may contact us to receive a one-time credit voucher for use on your next TenSanRemo purchase. Credit vouchers expire one (1) year from issuance.
Promotions
Any sweepstakes, contests, raffles, surveys, games, or similar promotions (collectively, “Promotions”) made available through the Services may be governed by rules that are separate from these Terms of Use. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will govern.
Ownership; Limited License
The Services, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, and all intellectual property rights therein and thereto, are owned by TenSanRemo or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services, including all intellectual property rights therein and thereto, are reserved by us or our licensors. Subject to your compliance with these Terms (including Section 6 and the User Generated Content Terms and Conditions), you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services for your own personal, noncommercial use. Any use of the Services other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein and violate our intellectual property rights.
Trademarks
TenSanRemo, our logos, product and service names, slogans, and the look and feel of the Services are trademarks of TenSanRemo and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on or in connection with the Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.
Feedback
You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about TenSanRemo or our Services (collectively, “Feedback”). You grant us all rights to use, and you understand and agree that we may use, such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including to develop, copy, publish, or improve the Feedback or Services, or to improve or develop new products, services, or the Services in TenSanRemo’s sole discretion. TenSanRemo will exclusively own all new, and improvements to any existing or future, TenSanRemo products, services, or Services based on any Feedback. You understand that TenSanRemo may treat Feedback as nonconfidential.
Disclaimers; Limitation of Liability
Your use of items purchased through the Site is at your sole risk. Such items are provided “as is” and “as available” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
You understand and agree that, to the fullest extent permitted by applicable law, TenSanRemo, its affiliates, and each of their respective equity holders, directors, officers, employees, partners, agents and representatives (individually and collectively, the “TenSanRemo Parties”) will not be liable to you under any theory of liability—whether based in contract, tort, negligence, strict liability, warranty, or otherwise—for any indirect, consequential, exemplary, incidental, or special damages or lost profits that may be incurred by you, arising out of or in any way connected to these Terms of Use or the use of, or inability to use, any Product or Service, including, without limitation, any damages caused by or resulting from reliance by you on any information or items obtained from us, whether or not TenSanRemo or another TenSanRemo Party has been advised or should have been aware of the possibility of any such losses. You understand and agree that, to the fullest extent permitted by applicable law, the TenSanRemo Parties’ total liability in connection with any goods or services available through the Site and these Terms of Use will not exceed the amount you actually paid to TenSanRemo to purchase such good or service.
The limitations set forth in this Section 17 will not limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Site or for the gross negligence, fraud or intentional misconduct of any TenSanRemo Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.
Choice of Law, Venue Selection, and Attorney’s Fees & Costs
These Terms, Conditions, and Privacy Policy posted at this Web site constitute the entire agreement between you and TenSanRemo with respect to your use of this Web site. All disputes relating to any TenSanRemo product or service marketed at any time on this Web site and/or arising under the Terms, Conditions, and Privacy Policy, regardless of where they are brought, shall be governed by the laws of the State of Florida without regard to any conflict of law provisions. You agree to submit any dispute with TenSanRemo exclusively to a court in Miami-Dade County, Florida. By using this site, you agree to submit to the exclusive jurisdiction of a court in Miami-Dade County, Florida for any dispute, claim, disagreement, or legal action brought by, through, on behalf of TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliates. By using this site, you agree that ANY claim brought by you against or in any way involving TenSanRemo and/or or in any way involving TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliates may only be brought in a State Court in Miami-Dade County, Florida. You agree that no trial and/or appellate court outside of Miami-Dade County, Florida shall have jurisdiction of any claim or lawsuit by you against, involving and/or relating to TenSanRemo. You accept and agree that bringing litigation and/or appeals against or in any way involving TenSanRemo is disruptive to TenSanRemo’s business and causes damages to TenSanRemo that may be difficult to document, evidence or prove. You accept and agree that documenting and proving losses and damage to TenSanRemo from bringing claims and/or appeals outside of Miami-Dade, County Florida may require TenSanRemo to disclose trade secrets, privileged information, and other sensitive data. Due to the difficulties of proof of loss, the inability to disclose trade secret/sensitive/privileged information, and the inconvenience or nonfeasibility of proving damages resulting from litigating cases and/or appeals against, relating to, and/or involving Rossdale outside of Miami-Dade, Florida, you accept and agreed that you shall be liable to TenSanRemo for liquidated business loss of damages of $400.00 per month, incurred for every month that you bring, maintain, prosecute, and or are involved in litigation and/or appeals against, involving, and/or relating to TenSanRemo outside of Miami-Dade County, Florida. This liquidated damage amount of $400.00 per month also covers any months for which there is an active appeal that you file or initiate involving, relating to, and/or against TenSanRemo outside of Miami-Dade County, Florida. This liquidated damage amount of $400.00 shall apply for each month even if this is only one day during said month for which a case, claim, dispute, and/or appeal is brought, initiated, maintained, and/or prosecuted by you against, involving or relating to TenSanRemo. This liquidated damage amount per month only relates to business losses incurred by TenSanRemo and does not include attorneys fees, costs, court fees, and interest. You accept and agree that you shall be liable to TenSanRemo for all damages, including court costs & reasonable attorneys fees, for any litigation and/or appeals that you bring against, involving or relating to TenSanRemo or in any way involving TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliates, outside of Miami-Dade County, Florida. You accept and agree that bringing any claim, case, dispute, and/or appeal against, involving, or relating to TenSanRemo or in any way involving TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliates, outside of Miami-Dade County, Florida is not allowed by this binding contract on you. In addition, you accept and agree that TenSanRemo may bring a claim in Miami-Dade County, Florida against you for all damages, including court costs & reasonable attorneys fees, for any litigation and/or appeals that you bring against, involve or relate to TenSanRemo or in any way involving TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliates, outside of Miami-Dade County, Florida. You agree that you are in material breach of this contract by threatening to file and/or filing, initiating, and/or prosecuting a suit, claim and/or appeal against, involving, or relating to TenSanRemo or in any way involving TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliates, outside of Miami-Dade County, Florida. You agree that you are in breach of this contract by filing and/or causing to be filed suit claim against, involving, or relating to TenSanRemo or in any way involving TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliates, outside of Miami-Dade County, Florida. You further agree to be subject for ALL reasonable fees, costs, and damages caused by your threats and/or actions to file suit against, involving, or relating to TenSanRemo or in any way involving TenSanRemo and/or any of its employees, management, directors, officers, and/or affiliate outside of Miami-Dade County, Florida AND to have a court in Miami-Dade County, Florida adjudicate those damages. You agree that a court in Miami-Dade County, Florida has jurisdiction over you based on your use of this site. You accept and agree that if any portion of these Terms, Conditions, and Privacy Policy is found by an arbitrator or court of competent jurisdiction to be invalid, the arbitrator or court shall nevertheless give effect to the parties’ intentions expressed therein. TenSanRemo is entitled to recover reasonable legal fees, court costs and all other reasonable costs incurred by TenSanRemo in the event that TenSanRemo files legal suit to recover payment or other monies owed to TenSanRemo by you. In the event that TenSanRemo files legal suit to recover payment or other monies, TenSanRemo is entitled to recover costs, but not limited to, chargeback and dispute fees, arbitration fees, bank penalty fees, court filing fees, collection fees, and all reasonable attorneys fees and court costs involved in TenSanRemo’s representation and case preparation. You also agree and accept to pay TenSanRemo for all reasonable attorneys fees and court costs involved in the collection and enforcement of a judgment against you, your firm, and/or your employer.  In the event that you dispute a credit card charge relating to your purchase from TenSanRemo, you agree that TenSanRemo may recover at least $2,750.00 from you and/or the person mailed the product or service from TenSanRemo incurred by TenSanRemo of responding to your dispute. All other provisions of these Terms, Conditions, and Privacy Policy remain in full force and effect. Any failure by TenSanRemo to exercise any rights or to enforce any of the terms of the Terms, Conditions, and Privacy Policy shall not constitute a waiver of such rights or terms. You agree to pay attorney’s fees and court costs incurred by TenSanRemo to bring legal action for the recovery of any monies owed to TenSanRemo or any damages that you create from your use of this website or reliance on information on this website.

Class Action Waiver; Jury Trial Waiver; Where Permissible, Claims Shall be Brought in Court on an Individual Basis; Venue
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TENSANREMO AGREE THAT ANY CLAIM RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS; CLASS ACTIONS AND ANY OTHER CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTIONS OF ANY KIND ARE NOT PERMITTED AND YOU AGREE TO GIVE UP THE ABILITY TO PARTICIPATE IN ANY SUCH ACTION. You agree that you will not be a member of any putative or actual class in a class action brought by anyone else, nor will you seek to become a class representative. Class actions, private attorney general actions, and other consolidated actions are not allowed. Together, the terms in this paragraph shall be called the “Class Action Waiver.”
Where permissible, and to the fullest extent permitted by applicable law, Claims must be brought in court, and only on an individual basis in accordance with the Class Action Waiver. To the extent permissible under applicable law, any such cases shall be decided by a judge and not a jury; you and TenSanRemo each mutually waive any right to have any Claim decided by a jury. Claims regarding the enforceability, revocability, or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator.
To the fullest extent permitted by applicable law, any claim (other than IP Claims) brought in court shall be resolved in the state or federal courts located in New York County, New York. You and TenSanRemo waive any objection to venue or personal jurisdiction in any such courts.

Severability.
If any portion of this Section 18 is found to be unenforceable or unlawful for any reason, including, but not limited to, because it is found to be unconscionable, (i) the unenforceable or unlawful provision will be severed from these Terms; (ii) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of these Terms or this Section 18; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction, in accordance with these Terms.

Calls and Text Messaging Terms and Conditions

Call Recording and Monitoring.
You acknowledge that telephone calls made to, or received from or on behalf of, TenSanRemo may be monitored and recorded, and you agree to such monitoring and recording.

Express Consent to Text Messages.
By opting in to receive text messages from TenSanRemo, which may include without limitation SMS messages or MMS messages (each, a “Program”), you provide your express consent to receive automated text messages from TenSanRemo at the number you provided, including text messages that may be sent using an automatic telephone dialing system. Consent to receive automated text messages is not a condition of any purchase.

Program Details.
Each Program may include recurring and nonrecurring transactional, informational and promotional text messages related to promotions, products, services, appointments, your account (including account security and/or account verification), changes and updates, events, special offers, service outages, reminders (including cart reminders), order updates, any other information regarding any transaction or your relationship with TenSanRemo, as well as other information that we think will be of interest to you. Text message frequency will vary. TenSanRemo reserves the right to alter the frequency of text messages sent at any time, such as to increase or decrease the total number of sent text messages. TenSanRemo also reserves the right to change the short code or phone number from which text messages are sent. Text message and data rates may apply. Not all mobile devices or handsets may be supported and our text messages may not be deliverable in all areas. The content of our text messages may not be available and/or viewable on all mobile phone carriers and devices. TenSanRemo, its service providers, and the mobile phone carriers supported by each Program are not liable for delayed or undelivered messages.

Cancellation.
You may opt out of a Program at any time. Text the keyword STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to the phone number or short code that messaged you to cancel your participation in that Program. After texting STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to the phone number or short code that messaged you, you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not consist of the STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE keyword commands and agree that TenSanRemo and its service providers will have no liability for failing to honor such requests.

Privacy.
Please review our Privacy Policy for information about our privacy practices.

Help and Customer Care; Contact Us.
You can contact Customer Service at shop@TenSanRemo.com.

Providing Telephone Numbers and Other Contact Information.
When you provide your contact information to TenSanRemo, you certify that any such contact information, including, but not limited to, your name and residential, business, or mobile telephone number, is true, accurate, and current. As such, you certify that you are the current subscriber or owner of any telephone number(s) that you provide. You understand that you are strictly prohibited from providing a telephone number that is not your own. If you have an account with us, and if we discover that any contact information provided by you when you set up the account is false or inaccurate, we may suspend or terminate your account at any time.

Change in Ownership of Telephone Number(s).
If you opted-in to a Program, and the ownership of your telephone number(s) were to change, you agree to immediately notify us before the change goes into effect by replying STOP to any text message(s) you receive from us.
Links to Third-Party Sites
The Site may contain links to third-party web sites and may redirect you to third-party web sites (“Third-Party Sites”). These sites include, among others, service providers who may have a relationship with us. Third-Party Sites are not under our control, and we are not responsible for any such Third-Party Sites or any products or services that may be offered through those or any other sites. The inclusion of links to Third-Party Sites does not imply an endorsement by us of such site, or the products, services or content contained therein and we are not responsible for any losses, damages or other liabilities incurred as a result of your use of any Third-Party Site. We reserve the right to terminate any link or linking program at any time. Please be aware that when you enter a Third-Party Site, any information you provide is subject to the terms of use and privacy policy of that site. If you have any questions or concerns about the products and services offered on a Third-Party Site, please contact the Third-Party Site directly.
Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless TenSanRemo from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of these Terms, any User Content (as defined in the User Generated Content Terms and Conditions) or Feedback you provide, or your access to, use or misuse of the Services. We shall provide notice to you of any such claim, action or demand that triggers this indemnification obligation, and you agree to do the same by writing to shop@TenSanRemo.com. We reserve the right to assume the exclusive defense and control of any matter which is subject to indemnification under this Section 21. In such case, you agree to cooperate with any reasonable request we make to assist our defense of such matter.
Miscellaneous
If any provision or part of a provision of these Terms of Use is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not, except as stated in Section 18(p), affect the validity and enforceability of any remaining provisions. Our failure to enforce any part of these Terms is not a waiver of our right to later enforce that or any other part of these Terms.
Questions
If you have any questions regarding these Terms of Use, please contact our customer care team at shop@TenSanRemo.com.
24. Privacy Policy
All users of TenSanRemo Web Properties agree that their access to, and use of, any TenSanRemo Web Property is subject to these UGC Terms, the TenSanRemo Privacy Policy, and all applicable laws, and that any such access or use is undertaken at the user’s own risk.
The User Content that you submit will be treated as non-confidential and non-proprietary, and TenSanRemo has no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the TenSanRemo Privacy Policy. By using TenSanRemo Web Properties, you consent to the collection of any personal information you provide for use and disclosure in connection with TenSanRemo’s use of your User Content as described in these UGC Terms.
Public Content
When you post or otherwise share User Content on or through our Services, you understand that your User Content and any associated information (such as your username or profile photo) may be visible to others. If you choose to make any of your information publicly available through the Services, you do so at your own risk.